GETTING STARTED
What exactly does Homefront Operations do?
We're your family's dedicated operations team for a move. We don't give you a checklist — we work it for you. That means making the calls, coordinating vendors, managing timelines, solving problems, and handling every task from pre-move planning to post-arrival follow-through. Think of us as the person who handles everything so you don't have to.
Who do you serve?
We serve two groups: military families navigating a PCS (permanent change of station) to the Camp Pendleton / San Diego area, and civilian families or individuals relocating to or within San Diego for any reason — work, lifestyle, family, or transition out of service. We offer separate packages tailored to each.
How do I get started?
Book a free 30-minute strategy call through our website. We'll ask you a few questions beforehand so we can come to the call already knowing your situation. On the call, we'll recommend a package and answer every question you have. No pressure, no commitment required.
Where are you located? Do I need to be in San Diego?
Our primary service area is the Camp Pendleton / North County San Diego region — including Oceanside, Fallbrook, San Clemente, and Vista. Although, as San Diego natives, we know the county like the back of our hand and can confidently support a move to anywhere in within and around San Diego. You do not need to be in San Diego. In fact, most of our clients work with us remotely before their move and we handle everything on the ground here.
MILITARY / PCS
Can we start before our official orders are signed?
Yes, and we recommend it. We can begin preliminary planning with projected orders — housing search, school scoping, vendor shortlisting — so that the moment your orders are official, you're weeks ahead. Early start is always better in PCS season.
Do you work with on-base housing at Camp Pendleton?
Absolutely. We work with families on-base as well as families using BAH for off-base rentals. We can help with the waitlist process, unit selection, move-in coordination, and off-base alternatives in Oceanside, Fallbrook, San Clemente, and beyond.
What is TMO and do you coordinate with them?
TMO stands for Transition Management Office — the military's system for coordinating household goods (HHG) shipments. Yes, we coordinate directly with TMO on your behalf, including scheduling pack-out dates, tracking your shipment, and managing any damage claims or delays.
Can you help with TRICARE transfers and finding a new doctor?
Yes. TRICARE enrollment updates, PCM (primary care manager) assignments, referral continuity, and prescription transfers are included in our Concierge and White Glove packages. We can also research and connect you with pediatricians, specialists, and dental providers in your new area.
Is your service reimbursable through military housing or relocation benefits?
Our services are a personal expense and are not currently classified as MIHA-reimbursable through DPS or PCS entitlements. Many military families use a portion of their DLA (dislocation allowance) or moving advance to cover concierge support. We can provide a receipt and service summary for your records.
CIVILIAN
I'm not military. Can Homefront still help with my move?
Absolutely! We serve civilian families and individuals relocating to or within San Diego just as much as military families. Whether you're moving for a job, starting a new chapter, or just finally making the San Diego move — we have three civilian-specific packages designed around your needs.
Do you help with finding a rental or home to buy?
We provide neighborhood briefings, rental research, and vendor referrals / introductions (including real estate agents for purchases). We can research and even be on-site to view listings, identifying the best neighborhoods for your lifestyle and commute, and help you navigate the San Diego market — which can be competitive. Note that we are not a licensed real estate brokerage, but we do work with some of the best!
Can you help if I'm moving out of San Diego, not into it?
Our primary expertise is moves into the San Diego area, but we do have connections nationwide. If you're departing, we may be able to help with the out-processing and planning side — it's best to reach out and we'll let you know if we're the right fit.
SERVICES & PACKAGES
What's the difference between HF Plan / Move, Concierge, and White Glove?
HF Plan / Move — We build your personalized move plan, provide the vendor network, and support you with a strategy call and email. You execute it yourself.
Concierge — We take over the coordination: dedicated coordinator, vendor management, TMO/HHG, school enrollment, utilities, and bi-weekly check-ins.
White Glove — We handle absolutely everything, including pre-arrival home setup, grocery stocking, vehicle logistics, and 60-day post-arrival support.
How long does your service last?
It depends on the package. HF / Move Plan includes 30-day email support. Concierge includes a 90-day support window from onboarding. White Glove includes 60-day post-arrival support, meaning we stay in your corner long after move-in day.
Do you offer any á la carte services or add-ons?
Yes. We offer add-ons including pet relocation support, spouse career assistance, and pre-arrival home ready services (deep clean + grocery stock). Ask about add-ons during your free strategy call.
PRICING & PAYMENTS
How much do your services cost?
Military packages start at $995 (HF Plan), $2,495 (Concierge), and $4,495 (White Glove). Civilian packages start at $1,495 (Move), $2,995 (Concierge), and $5,495 (White Glove). Exact pricing for your specific situation will be confirmed on your free strategy call.
When is payment due? Do you offer payment plans?
Payment details, including deposit structure and any available payment plans, are discussed and confirmed during onboarding. We aim to make our services accessible — reach out and we'll work with you!
